Customer reviews of Shirlton Car Sales

By john N on 04 October 2019 | Purchase not verified

very poor communication issues, sent numerous emails regarding cars but no replies

Reply from Shirlton Car Sales on 05/10/19

Hi John I am sorry to hear about your bad experience , we are normally known for our exceptional attention to detail, and we regret that we seem to have missed the mark. My name is Steve Durrant I am the sales manager if you would like to discuss this further please contact me on Tel 01543 506518 or email shirltoncarsales@hotmail.com I look forward to speaking with you . Best Regards Steve Durrant

By Roger S on 12 September 2019 | Purchase not verified

We had been looking for an S. Type Jaguar for a while - been to several dealers & disappointed at their definition of “immaculate” We looked on the Shirlton site and were impressed enough to make the 70 + mile journey to Cannock – WE ARE GLAD WE DID. When we arrived we were shown the car – with relevant paperwork and invited to take a test drive. The vehicle was well presented and drove beautifully. We pointed out a slight problem with parking sensors and agreed if they were fixed - to purchase. We are not hagglers – we felt the price to be fair – especially considering the cars condition. We always purchase through a dealer. We could in theory save money privately - but a good dealer with a sound reputation for after sales service justifies going down this route. We feel one such dealer is SHIRLTON CAR SALES - The vehicle was duly available when promised– with sensors in perfect order. We feel we were right to choose Shirlton and think you should too !

Reply from Shirlton Car Sales on 13/09/19

Thank you Roger, much appreciated- a real pleasure to have met you both and glad to be of service, we strive to go that extra mile and hope to see you again. have a great time in Cornwall, happy motoring. Regards Steve and David

By Dan W on 04 March 2019 | Purchase not verified

Can’t thank Shirltons enough. The customer service is second to none. Any questions I had they were happy to help. I will definitely use them again in the future and highly recommended shirltons to friends and family. Thank you.

By ivor A on 23 January 2019 | Purchase not verified

From start to finish from viewing our new vehicle to arranging finance and ensuring that all our requirements were met and in double quick time, the service was second to none from both David the owner of the Business and Steve his Business Development Manager both were perfect gentlemen and couldn't of been more helpful if they had tried. With these guys its not just about selling cars they care about their customers which makes buying your new car from them all the easier. We know for sure that when it is time to change our car in the future we will be coming back to David and his team for another vehicle. A great experience from buying to delivery of the vehicle on our drive

By Bernadette O on 07 January 2019 | Purchase not verified

very friendly and helpful and made to feel very welcome,excellant customer service.

By Stephen M on 17 November 2018 | Purchase not verified

Excellent Service was looking on the internet saw this Kia Sportage advertised contacted them by phone arranged for a part exchange price on my vehicle very pleased with their valuation, everything arranged over the phone no problem what so ever, they even delivered the new vehicle and collected my old one. Andy who delivered the car was very chatty and polite, would recommend them to anyone.

By Stu H on 11 August 2018 | Purchase not verified

Travelled from Leicester to view a Porsche and was very pleased as car was exactly as described. Had a good long test drive on the motorway. Not rushed or hassled in any way. Good after sales too. Would certainly use Shirlton again.

By STUART M on 06 August 2018 | Purchase not verified

Really happy with the purchase of my Pick up, Shirlton Car sales have been a pleasure to deal with from start to finish, finance was easy to arrange and collection of the vehicle was a stress free experience, I spotted a minor repair was needed on the door handle which was no fault of theirs and would of cost £20-£30 to repair, once I spoke to them they went above and beyond and provided me with a years warranty free of charge (should have cost around £250) I could not be happier with the vehicle and the customer service, thankyou very much Shirlton Car Sales.

Reply from Shirlton Car Sales on 08/10/18

Hi Stuart A real pleasure to meet you and thank you for your review much appreciated Best Regards David D

By Martyn M on 15 July 2018 | Purchase not verified

Firstly I was excited to receive my new car.. Then when it arrived , which I paid extra for the delivery , I was accused of not paying and asked to pay again… It took over 90 mins for them to discover it had been paid and the owner said that all his staff were their and no one took the money.. They eventually found the payment after I had been on to my card company. Also they overcharged my card by £10, no apology no nothing .. The car was described as new but the headlights were in a grim condition and needed replaced. The car ran out of fuel on the way to the fuel station they delivered it super empty It was only 1.4 miles away to the fuel station .. Not even a sorry Sir our mistake... Never again .. I have phoned and emailed but no reply.. Guess they got my money and an extra tenner and that was that

Reply from Shirlton Car Sales on 31/07/18

Martyn Firstly thank you very much for your business. Sorry to hear about minor issues and here is our resolution: Apologies there was a £10 over payment it was our operational error the refund has been issued. The Volvo headlamps do dis colour over time and it can be cut back easily with cutting compound or even toothpaste, we choose not to do this but you can if you feel it would make a visual difference. When a vehicle is delivered we always leave fuel in for an additional 20 miles as an operational safety procedure, we cannot understand why you feel this was not the case. We will add £30 for fuel in order to satisfy the issues above. Many thanks again Martyn and we are sure you have a gem of a car there. Regards David

By wayne S on 31 May 2018 | Purchase not verified

called in the burntwood branch to see an x-type jaguar, to be greeted by a friendly and helpful salesman we liked the vehicle straight away and after a test drive and a chat we bought it. as we lived closer to Cannock they arranged for us to collect from there. on collection we were told if we had any problems just to give them a ring (non at the moment)

Reply from Shirlton Car Sales on 31/07/18

Thank you for taking time out for the review.